Albert Osam

11717 Hoover Lane 

Fredericksburg, VA 22407 

Phone: 301-399-3783

Email: slykozy@gmail.com

 

PROFILE:

Highly-effective Information Technology professional with significant experience in analyzing, troubleshooting and resolving issues, dedicated, ambitious and hardworking with strong knowledge of LAN/WAN, TCP/IP, Routers, Switches, Firewalls and F5 Load Balancers. Recognized for working well under pressure with strong client satisfaction and interpersonal skills, the ability to learn and work independently as well as with a group. 

 

OBJECTIVE:

Seeking a position as a Network Engineer where I can utilize my skills in management, systems engineering, telecommunications, routing, switching and IP operations to help your organization achieve its goals in fulfilling SLAs and satisfy its internal and external customers while performing tasks that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.

 

CERTIFICATIONS:

 

CCNP- Cisco Certified Network Professional (Routing & Switching)

CCDP-Cisco Certified Design Professional

CCNA-SECURITY: Cisco Certified Network Associate Security

CCDA-Cisco Certified Design Associate

CCNA-Cisco Certified Network Associate (Routing and Switching)

ITLv3 Certified

 

CLEARANCE:

§ I have an active DOD Top Secret Clearance.

§ I have a Background Investigation for U.S. Customs and Border Protection, a component of the Department of Home Land Security.

§ A Public Trust with U.S. Cencus Bureau.

 

 

 

 

 

 

 

 

EXPERIENCE:

CBP, DHS, Springfield, VA. October, 2012 to Present

Network Engineer Tier III

§ Managed DHS WAN firewalls, routers, and switches using E-Health, HPNA (Cisco Works) Ca Spectrum, NETCOOL and HP OpenView.

§ Responsible for the configuration and troubleshooting of VLANs.

§ Proficient in Layer 2 Switching and how data traverses the networking using the information in the CAM and ARP tables.

§ Proficient in troubleshooting and configuring routing. Some of the protocols used are EIGRP, OSPF and BGP.

§ Ensured that the network traffic that must traverse the WAN and LAN is optimized, traverse securely and error-free by using E-Health to run bandwidth utilization reports.

§ Troubleshoot and configure for LAN and WAN, DS3, OC48 routers and layer 3 switches. Establish and maintain network performance by planning, designing, configuring and implementing load sharing.

§ Configured VPN concentrators, MPLS, turn-up Verizon, AT&T and SPRINT circuits to include layer 2, layer 3 routing, GLBP and HSRP.

§ Troubleshoot dynamic and static NHRP and DMVPN/GRE tunnels.

 

Qinetiq-North America, Springfield, VA. October 2008 to October 2012

A government contractor for the Department of Home Land Security

Shift Lead for Tier II Network Engineers

§    On call support for users and service providers. Isolate and resolve alerts received from network monitoring tools (NETCOOL, SOLARWINDS, HP OPENVIEW and CA SPECTRUM) in a controlled Network Operation Center (DHS NOC).

§    Responsible for ensuring that the network traffic that traversing the Network is allowed to pass in the most optimal, error-free, and fast method.  

§    Maintain smooth operation of WAN/LAN and virtual private networks (VPN) supporting Department of Homeland Security (DHS) ONENET in solving mission critical technology challenges of national significance.

§    Responsible for the day-to-day operations and management of the DHS ONENET WAN, DHS Communications/Core Network (DCN) and CBP Networks (WAN, LAN, MAN, Participating Government Agency (PGA), Trade, etc.).

§    Interact with service providers (Sprint, Verizon, and AT&T) on a daily basis to isolate WAN related issues.

§    Perform Layer 2 and Layer 3 cutovers including Riverbeds and Systems Availability.

§    Serve as a point of escalation.

 

 

 

 

 

 

Sprint/Nextel Communications, Reston, VA, January 2008 to October 2008

Technical Support Engineer II in Managed Network Services

§ Manage networks for over 200 global customers

§ Recommend functional solutions to clients and users

§ Troubleshoot international network issues comprising of circuits, Cisco Routers/Switches, Nortel Contivities, etc.

§ Receive, analyze, monitor and resolve local and wide area network data communication problems

§ Manage and maintain customer networks comprising of a wide variety of technologies (Frame Relay, VPN, MPLS, etc)

§ Follow customer issues from creation to completion

§ Test network circuits and coordinate technician dispatches to customer sites to further investigate circuit issues

 

Sprint/Nextel Communications, Reston, VA, March 2005 to January 2008

Technical Support Technician II in the Wireless NOC

§ Monitor and maintain Sprint Nextel’s CDMA and iDen cell sites and RF Towers.

§ Open trouble tickets on all incoming alarms and identify probable fix action.

§ Provide online assistance, coordinate, and facilitate efforts with MSO's, field engineers, service providers, vendors and other Sprint Nextel support and outside support organizations.

§ Provide tier II technical assistance for iDEN and CDMA wireless data and voice switches in support of Field Operations, the Network Management Center (NMC), and other operations organizations.

§ Develop and implement Methods of Procedures (MOPs) to increase network availability and reduce mean-time-to-restore (MTTR).

§ Troubleshoot and Diagnose T1/DS0s, T3/DS3, and 5ESS Lucent switching facility issues.

§ Resetting of Base Radios, T1's, and Mobis Links to maintain proper functioning of Cell Sites.

§ Document all issues and deploy appropriate technicians to mobile or fixed wireless stations.

§ Troubleshoot and assess intermediate problems and/or failures on Sprint/Nextel's Nationwide Network.

§ Direct vendors (internal and external) of steps on how to restore their network equipments and to manage and configure changes to support restoration efforts.

§ Provide training to new and existing employees.

 

 

 

 

 

 

 

 

 

Transaction Network Services Inc. September 2005 to November 2008

IP Technician

§ Monitor and maintain TNS Secure IP Data Global Financial Network utilizing EIGRP network

§ Provide detailed documentation of network issues, troubleshooting steps and solutions in Remedy Tracking, OSPF, BGP, ISIS and RIP routing protocols.

§ Configure and maintain Network Address Translation and access-list through-out the TNS Network.

§ Configure and maintain ISDN and persistent dial IP VPN connections.

§ Configure and maintain IP Sec crypto connections between large financial firms crossing the TNS Network.

§ Configure routers to allow redistribution of routing protocols between TNS and the customers preferred routing protocol including BGP, OSPF, EIGRP and RIP

§ Troubleshoot circuit outages involving T1, T3, SONET, Frame-Relay, ISDN and POTS lines.

§ Support Transaction Services’ network for over 800 businesses around the globe.

§ Provide excellent communication and customer service skills

§ Perform daily router and switch configuration changes to maintain a stable Network.

 

Spacenet Inc. Mclean, VA, June 2004 to March 2005

Network Controller

§ Provide customers and Field Service Technicians technical support to solve remote site outages or problems.

§ Analyze, troubleshoot, and solve problems pertaining to Antenna and RF Subsystems, VSAT, DSL, VPN, ROUTERS, DSU/CSU, and all Spacenet proprietary devices.

§ Build, configure, and implement new customer networks as required.

§ Develop, implement, and follow procedures for proper escalations.

§ Ensure that all dispatches are needed and dispatch FST when required.

§ Provide remote site parameters to technicians in the field.

§ Conduct remote site and network testing.

 

Wireless Matrix Corporation. Reston, VA, January 2001 to June 2004

Network Analyst

§ Monitor, coordinate and troubleshoot to maintain integrity of a WAN/LAN and Wireless Satellite Communications Network via HP Openview, SNMP Castle Rock.

§ Interface with customers to provide technical assistance for MDS traffic, configuration, and authentication issues.

§ Monitor RF power levels and Satellite beams throughout the U.S.

§ Create and analyze reports with data engineering for networking performance and statistics in evaluating and recommending networking equipment based on customer’s needs.

 

EDUCATION:

§ Currently attending American Public University, Online, pursuing a degree in Information Systems Technology with a focus on Network Security.

§ 2006-2008 Sprint University Online

Completed a 9 week CDMA and 5ESS – 2000 Lucent Switch course.

Completed online and hands-on training in Nortel BSM and Motorrolla IOS.

§ 2000 SyTrain Computer Training Center, Woodbridge, Va.

Completed a 13 week MCSE course.

§ 1998-1999 Newbridge University Herndon, Va.

Completed Inventory Management Certification.

§ 1993-1995 Northern Virginia Community College Woodbridge, Va.

Completed Pharmacy Technician Certification.

§ 1986-1991 St. Augustine’s College Cape Coast, Ghana, West Africa.

Obtained a Diploma in Business Management.

 

COMPUTER SKILLS:

Software:

Packet Tracer, WireShack, EtherReal, and Visio, Solarwinds.

System emulation using Boson and GNS3, TRS, Trams, Clarify, FMS, Focus.

Support Magic, Remedy, Vantive, Siebel, Netcool, E-watcher, HP Open View, Lotus Notes, Microsoft Professional Office Suite, FTP, TCP/IP protocols, Imagecast IC3 and Symantec Ghost.

 

Hardware:

Cisco Routers and Switches, Juniper E and M Series Foundry/Brocade switches, F5 Big IP load balancers, Riverbeds, Bluecoats, Infoblox Netscreen and Pix Firewalls.

 

References:

Gary Adams 202-359-5626

Bobby Carson 240-640-4606

Filbert Ward 571-334-4415

Arthur Mallory 202-329-0021

Edwin Lamptey 540-288-6401